Which carrier will deliver my package?
We send packages via UPS, FedEx and International Postal Service.
How much does the delivery cost?
Delivery through Polish Postal Service is 5 €, delivery via UPS/FedEx costs 10 € worldwide.
How long does it take to deliver the order?
The estimated production time is 14 working days after you place your order. When your product is made the delivery time depends on location and package carrier you choose. Typically the packages sent via Polish Post take up to 14 days and the packages sent via UPS/Fedex up to 5 days to be delivered.
Is COD possible?
We don’t practice COD for now.
I am not happy with my order, can I return it?
Live Heroes products are custom made and carefully printed especially for you. Because of this, your order is not returnable. However we will gladly replace any items that arrive defective or damaged within 21 working days from the purchase.
How should I return the item?
Just send it to our warehouse. The address is Lethe, logistics department, Czajkowskiego 15 Str. 43-300 Bielsko-Biała, Poland.
Who covers shipping cost on returned items?
All shipping costs for returned items are covered by the customer.
How fast will I get the refund?
You will get the refund after we receive the returned item. Please keep in mind that refunds are not being processed on weekends and national holidays, so be patient.
Where do you ship from?
We ship from our warehouse in southern Poland.